4jili Privacy Policy

1. Introduction

At 4jili ("we", "us", "our"), we are committed to protecting the privacy and security of our players' personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online casino and sports betting platform at 4jili.cam (the "Platform").

This Privacy Policy applies to all users of 4jili services, including visitors to our website, registered players, and anyone who interacts with our Platform. By accessing or using 4jili, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

We understand that privacy is important to Filipino players, and we are committed to handling your personal information responsibly and in compliance with applicable Philippine data protection laws, including the Data Privacy Act of 2012 (Republic Act No. 10173). Your trust is essential to us, and we take our responsibility to protect your personal data seriously.

If you do not agree with the terms of this Privacy Policy, please discontinue use of the Platform immediately. For questions about this policy or how we handle your data, please contact our Data Protection Officer using the contact information provided at the end of this document.

2. Information We Collect

2.1 Personal Information You Provide

When you register for a 4jili account, we collect the following personal information:

• Identity Information: Full legal name, date of birth, gender, nationality, and government-issued identification numbers (for age verification and compliance purposes)
• Contact Information: Email address, mobile phone number, residential address in the Philippines
• Account Credentials: Username, password (encrypted), and security questions
• Financial Information: Payment method details including GCash mobile number, Maya account information, bank account details (BPI, BDO, Metrobank, UnionBank), cryptocurrency wallet addresses, and transaction history
• Verification Documents: Copies of government-issued IDs (passport, driver's license, UMID, PhilID), proof of address (utility bills, bank statements), and selfie photos for identity verification

2.2 Information Automatically Collected

When you use the 4jili Platform, we automatically collect certain technical and usage information:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers
• Usage Data: IP address, login times, pages viewed, games played, bet history, win/loss records, session duration, clickstream data
• Location Information: Geographic location data (to verify you are physically located in the Philippines when accessing our services)
• Cookies & Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies (see Section 6 for details)

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment processors (GCash, Maya, banks) to verify transactions and prevent fraud
• Identity verification services to confirm your identity and age
• Marketing partners and affiliates who refer you to 4jili
• Social media platforms if you choose to link your account
• Credit reference agencies for financial verification purposes

3. How We Use Your Information

4jili uses your personal information for the following legitimate business purposes:

3.1 Account Management & Service Delivery

• Create, maintain, and manage your 4jili account
• Process deposits, withdrawals, and other financial transactions
• Provide customer support and respond to your inquiries
• Enable you to participate in games, place bets, and use Platform features
• Process bonus claims and track wagering requirements

3.2 Legal Compliance & Security

• Verify your identity, age (21+ requirement), and eligibility to use our services
• Comply with Philippine gaming regulations and licensing requirements
• Prevent fraud, money laundering, and other illegal activities
• Detect and prevent account abuse, cheating, and terms violations
• Maintain security and integrity of the Platform
• Comply with legal obligations and respond to law enforcement requests

3.3 Communication & Marketing

• Send transactional emails and SMS notifications about your account activity
• Provide promotional offers, bonuses, and marketing communications (with your consent)
• Notify you of important Platform updates, new games, and special events
• Conduct surveys and gather feedback to improve our services

3.4 Analytics & Improvement

• Analyze usage patterns to understand player preferences and behavior
• Improve Platform functionality, user experience, and game offerings
• Develop new features and services tailored for Filipino players
• Monitor Platform performance and troubleshoot technical issues

3.5 Responsible Gaming

• Monitor gaming behavior to identify potential problem gambling
• Implement deposit limits, loss limits, and self-exclusion tools
• Provide responsible gaming resources and support

4. Data Sharing & Disclosure

4jili does not sell your personal information to third parties. However, we may share your information in the following circumstances:

4.1 Service Providers

We share information with trusted third-party service providers who perform services on our behalf, including:

• Payment processors (GCash, Maya, banks) to facilitate deposits and withdrawals
• Game providers (Pragmatic Play, PG Soft, Evolution Gaming, etc.) to deliver gaming content
• Identity verification services to confirm your age and identity
• Cloud hosting providers for secure data storage
• Customer support platforms to assist with your inquiries
• Marketing and analytics providers (with your consent)

All service providers are contractually obligated to protect your information and use it only for specified purposes.

4.2 Legal & Regulatory Compliance

We may disclose your information when required by law or to comply with legal obligations, including:

• Philippine gaming regulators and licensing authorities
• Law enforcement agencies investigating criminal activity
• Tax authorities for reporting purposes
• Courts and tribunals in response to valid legal orders
• Anti-money laundering and counter-terrorism financing agencies

4.3 Business Transfers

In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity as part of the business assets.

4.4 With Your Consent

We may share your information with other parties when you explicitly consent to such sharing, such as participating in tournaments with public leaderboards or joining affiliate programs.

5. Data Security Measures

4jili implements industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

5.1 Technical Safeguards

• Encryption: All data transmissions use 256-bit SSL/TLS encryption to protect information in transit
• Secure Storage: Personal information is stored on secure servers with encryption at rest
• Firewalls: Advanced firewall protection prevents unauthorized network access
• Access Controls: Strict role-based access controls limit employee access to personal data
• Two-Factor Authentication: Optional 2FA for enhanced account security

5.2 Organizational Safeguards

• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy practices
• Confidentiality agreements with all staff and contractors
• Incident response procedures for data breaches
• Regular backup procedures to prevent data loss

5.3 Payment Security

Financial transactions are processed through secure, PCI-DSS compliant payment gateways. 4jili does not store complete credit card numbers or CVV codes. Payment information is encrypted and handled by certified payment processors.

5.4 Security Limitations

While we implement robust security measures, no system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials and notifying us immediately of any unauthorized access. We recommend using strong, unique passwords and enabling two-factor authentication.

6. Cookies & Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our Platform. We use cookies and similar tracking technologies (web beacons, pixels, local storage) to enhance your user experience and collect usage data.

6.2 Types of Cookies We Use

• Essential Cookies: Required for basic Platform functionality, including account login, session management, and security features. These cannot be disabled.
• Performance Cookies: Collect anonymous usage statistics to help us understand how players interact with our Platform and identify areas for improvement.
• Functionality Cookies: Remember your preferences (language, currency, game settings) to provide a personalized experience.
• Marketing Cookies: Track your activity across websites to deliver targeted advertising and measure campaign effectiveness (used only with your consent).

6.3 Managing Cookies

Most browsers allow you to control cookies through settings. You can block or delete cookies, but doing so may limit Platform functionality. Essential cookies cannot be disabled as they are necessary for security and basic operations.

6.4 Third-Party Cookies

Our Platform may include cookies from third-party service providers such as game developers, analytics tools, and advertising networks. These third parties have their own privacy policies governing cookie use.

7. Your Privacy Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request confirmation of what personal information 4jili holds about you and obtain a copy of that information. You can access much of your account data directly through your account dashboard.

7.2 Right to Correction

If your personal information is inaccurate or incomplete, you have the right to request corrections. You can update most account information directly in your account settings or by contacting customer support.

7.3 Right to Erasure

You have the right to request deletion of your personal information in certain circumstances. However, we may retain information required for legal compliance, fraud prevention, or to resolve disputes.

7.4 Right to Object

You may object to certain types of data processing, including marketing communications. You can opt out of promotional emails and SMS by clicking unsubscribe links or adjusting your communication preferences in account settings.

7.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used format and transmit it to another service provider where technically feasible.

7.6 Right to Withdraw Consent

Where processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing before withdrawal.

7.7 Exercising Your Rights

To exercise any of these rights, contact our Data Protection Officer at [email protected] with details of your request. We will respond within 30 days. Identity verification may be required for security purposes.

8. Data Retention

4jili retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and comply with legal obligations:

• Active Accounts: Personal information is retained while your account remains active and for a reasonable period afterward to allow reactivation.
• Closed Accounts: After account closure, we retain certain information for 7 years to comply with Philippine tax, gaming, and anti-money laundering regulations.
• Transaction Records: Financial transaction records are retained for 7 years as required by law.
• Marketing Data: Marketing preferences and communications are retained until you opt out or request deletion.
• Legal Disputes: Information relevant to legal claims or disputes is retained until resolution.

After retention periods expire, personal information is securely deleted or anonymized so it can no longer identify you.

9. Children's Privacy

4jili services are strictly for individuals 21 years of age and older. We do not knowingly collect, use, or disclose personal information from anyone under 21 years of age. Our age verification procedures are designed to prevent underage access.

If we discover that we have inadvertently collected information from a person under 21, we will immediately delete that information and close the associated account. Parents or guardians who believe their child has provided information to 4jili should contact us immediately at [email protected] so we can take appropriate action.

Protecting minors from online gambling is a priority. We employ age verification technology and manually review identification documents to ensure compliance with Philippine age restrictions.

10. Changes to Privacy Policy

4jili reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will notify you by:

• Posting the updated Privacy Policy on our Platform with a new "Effective Date"
• Sending an email notification to your registered email address
• Displaying a prominent notice on the Platform homepage

Your continued use of 4jili after changes are posted constitutes acceptance of the revised Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you do not agree with changes to this Privacy Policy, you must discontinue use of the Platform and may request account closure. Significant changes that materially affect your rights will require explicit consent before taking effect.

11. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or how 4jili handles your personal information, please contact our Data Protection Officer:

• Email: [email protected]
• Subject Line: "Privacy Inquiry" or "Data Protection Request"
• Response Time: We respond to privacy inquiries within 30 days

For general customer support inquiries not related to privacy, please use our 24/7 live chat support available on the 4jili Platform.

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Philippine National Privacy Commission (NPC) at [email protected] or visit their website for additional information about your data protection rights under Philippine law.